Our Binding Agreement:
To be a trusted advisor to our customers by responding positively to their needs, supporting their business success and serving them in the way we like to be served.
Read some company values and you’ll be forgiven for thinking they were written by throwing a bunch of fancy-sounding words in a hat and then picking a few out at random. The results are generally bland, inappropriate and entirely forgettable.
That’s not for us. Our values provide us with focus in our everyday work and purpose in our each-and-every minute effort. They ensure the products and service of Universal are the best they can be. They are consistent. They are authentic. They are non-negotiable.
We work together
As individuals we work with total commitment for the ongoing success of the company. As a company we work for the shared enjoyment and victories of our people. It’s really that simple.
We aim high
With passion and professionalism, experience and expertise, nothing is impossible. Our ability to get large projects over the line is well known, and we take pride in how we can ‘find a way when there is no way’. With strategic thinking and a focus on tomorrow we are ready for every opportunity ahead.
We wrap tight
In the art and science of logistics there can be millions in the millimetres. That’s why on each and every job we stay focused and work hard. Diligence is vital. When it comes to our customer’s need for optimal efficiency and cost-effectiveness, near enough is not good enough. It’s got to be right.
We see right
Our customers know that if we say we can do it, we will. We ensure this happens with thorough knowledge of products, processes and equipment. We undertake it with a can-do attitude and our ‘all for one, one for all’ team-wide mindset.
We deliver as promised
Our work is to bind. Our word is our bond. To ensure long-term success the reputation of our company must be incontestable. We must therefore remain transparent in our motives and true to our word, accepting responsibility and delivering accountability. Our integrity is everything.
We are passionate about leading both the thought behind and wrap around our nations pallets. It’s how we look beyond the package to the processes and products that are enclosed within each unique operation. It’s why we now lead New Zealand in specialised pallet wrapping film and machinery.
What Our Customers Say
Our new stretch wrapper is performing very well. It’s amazing how well it works, we are getting a far better yield from our wrap and with the new automatic option the time to wrap each pallet has been reduced dramatically.
Universal Packaging has been supplying us with all of our stretch wrapping consumables for the last 4 years. Our experience in working with Universal Packaging is a very positive one. We have found them to be very pleasant in their approach and value the professional business relationship we have grown over those years.
Universal has super service and we like the quality of the product because it helps us with production efficiencies.
I have modified that parameter which has increased the carriage speed and reduced the total cycle time by half a minute, so definitely a good result. Thanks for your help with this.
We have been testing different stretch wrap in the past and found that Universal Packaging supplies really great quality product. We wrap pallets tight and keeping them stable is very important. From great consistency in the stretch wrap to fast and responsive service, I highly recommend Universal Packaging to supply you with your wrapping requirements.
Universal Packaging’s film is excellent because the film clings to itself very well which means we don’t get tails or film unwinding off the pallet which had been an ongoing issue until now. This is very important for wrapping pallets in our dusty environment.
Today I made the decision to place an order for another pallet of stretch film from Universal Packaging after buying from another supplier for the last couple of months. The reason is very simple – we had some supply issues with the other supplier. With Universal, we can absolutely trust their service, delivery and back-up and their price is still competitive, so we’re back. All the best for you and your team – we really appreciate our partnership.
You guys are great, fantastic service, next day delivery always. The Customer Service team seems to know who we are each time we ring up.